At 11vipph, your personal data is handled with the same care we put into every aspect of the platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
Six core commitments that define how 11vipph handles your personal information.
Every connection to 11vipph is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO. Your data is never transmitted in plain text.
11vipph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the platform and to meet our legal obligations.
We collect only the data we actually need. Every piece of information gathered by 11vipph has a specific, documented purpose — we do not collect data speculatively or "just in case."
11vipph processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC).
We tell you exactly what data we hold about you, why we hold it, and how long we keep it. No hidden data practices, no vague language — just clear, honest disclosure from 11vipph.
You have the right to access, correct, and request deletion of your personal data held by 11vipph. We honour all valid data subject requests within the timeframes required by Philippine law.
This Privacy Policy ("Policy") describes how 11vipph ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "Data Subject") who access or use the 11vipph online casino platform at 11vipph.net (the "Platform").
11vipph is committed to protecting the privacy and personal data of all players, including those accessing the Platform from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions across the Philippines. We take our obligations under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously.
By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions, which are available at 11vipph.net/terms-conditions.
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, 11vipph acts as the Personal Information Controller ("PIC") in respect of the personal data collected through the Platform. This means 11vipph determines the purposes and means of processing your personal information.
Where 11vipph engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud hosting services — those parties act as Personal Information Processors ("PIP") and are contractually bound to process data only in accordance with 11vipph's instructions and applicable law.
If you have any questions about how 11vipph processes your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.
11vipph collects the following categories of personal data from players and prospective players:
Full legal name, date of birth, nationality, and copies of government-issued identification documents such as a Philippine passport, SSS ID, PhilHealth ID, Unified Multi-Purpose ID (UMID), or driver's licence.
Email address, mobile phone number, and residential address including barangay, city or municipality, province, and postal code.
Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records, and account balance information. 11vipph does not store full card numbers or complete bank account credentials — these are handled directly by our regulated payment processing partners.
Username, account registration date, login history, game play history, wagering records, bonus usage, session duration, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and other technical identifiers collected automatically when you access the Platform.
Records of your communications with 11vipph customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.
11vipph collects personal data through the following means:
11vipph processes your personal data only where there is a lawful basis for doing so. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis under the Data Privacy Act of 2012:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, Contact | Contractual necessity |
| KYC & age verification (21+) | Identity, Financial | Legal obligation |
| Processing deposits & withdrawals | Financial, Identity | Contractual necessity |
| Anti-money laundering compliance | Identity, Financial, Gaming | Legal obligation |
| Fraud prevention & security | Technical, Identity | Legitimate interest |
| Customer support | Communications, Identity | Contractual necessity |
| Responsible gaming monitoring | Gaming, Account | Legal obligation / Legitimate interest |
| Marketing & promotions | Contact, Gaming | Consent |
| Platform analytics & improvement | Technical, Gaming | Legitimate interest |
| Regulatory reporting to PAGCOR | Identity, Financial, Gaming | Legal obligation |
Where 11vipph relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
11vipph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
11vipph retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / PAGCOR regulatory requirement |
| Financial Transaction Records | 5 years after transaction date | Tax and AML compliance |
| Gaming History | 3 years after last activity | Dispute resolution, regulatory audit |
| Customer Support Records | 2 years after resolution | Quality assurance, legal claims |
| Technical / Log Data | 12 months | Security monitoring, fraud prevention |
| Marketing Preferences | Until consent withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 11vipph's data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
11vipph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 11vipph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying 11vipph immediately if you suspect any unauthorised access to your account.
11vipph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The following types of cookies may be used:
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the 11vipph platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by 11vipph:
You have the right to be informed about how your personal data is collected, used, and processed by 11vipph — which is the purpose of this Policy.
You may request a copy of the personal data 11vipph holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data where 11vipph relies on legitimate interest as the legal basis, including for direct marketing purposes.
If you believe 11vipph has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all valid data subject requests within fifteen (15) business days, as required under Philippine law. We may need to verify your identity before processing your request.
The 11vipph platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all new accounts.
If 11vipph becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and take appropriate action in accordance with applicable law.
Some of 11vipph's third-party service providers — including cloud infrastructure and KYC verification partners — may process personal data outside of the Philippines. Where such transfers occur, 11vipph ensures that appropriate safeguards are in place to protect your personal data, including:
By using the 11vipph platform, you acknowledge and consent to the transfer of your personal data to third-party processors located outside the Philippines, subject to the safeguards described above.
11vipph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 11vipph protects your personal data. Your continued use of the Platform after any amendments constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 11vipph, please contact our Data Protection Officer:
We aim to respond to all privacy-related enquiries and data subject requests within fifteen (15) business days. For complex requests, we may require up to thirty (30) business days, in which case we will notify you of the extended timeline.
If you are not satisfied with our response, or if you believe that 11vipph has violated your data privacy rights under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your data is protected, your privacy is respected, and your gaming experience is backed by fair play and PAGCOR-aligned standards. Join Filipino players across the country who trust 11vipph every day.